Use Cases & Examples

Real-world examples of how developers are using Vox Stack to automate voice communications

Customer Follow-Up

Automate follow-up calls after purchases, service requests, or support tickets.

Scenario

A customer just purchased a product. Automatically call them 24 hours later to check satisfaction.

Example Code

// Create follow-up task
POST /api/v1/tasks
{
  "agent_id": "customer-service-agent",
  "to_number": "+1234567890",
  "context_data": {
    "customer_name": "John Doe",
    "order_id": "ORD-12345",
    "product": "Widget Pro",
    "purchase_date": "2024-01-15"
  },
  "webhook_url": "https://your-app.com/webhooks/call-completed",
  "webhook_events": ["call_completed"]
}

Appointment Reminders

Reduce no-shows by sending automated appointment reminders via phone calls.

Scenario

Remind patients about their upcoming doctor appointment 24 hours in advance.

Example Code

// Schedule reminder call
POST /api/v1/tasks
{
  "agent_id": "appointment-reminder-agent",
  "to_number": "+1234567890",
  "context_data": {
    "patient_name": "Jane Smith",
    "appointment_date": "2024-01-20",
    "appointment_time": "2:00 PM",
    "doctor_name": "Dr. Johnson",
    "location": "123 Medical Center"
  }
}

Lead Qualification

Qualify leads before passing them to your sales team. Ask qualifying questions and collect information automatically.

Scenario

Call leads from your website form to qualify them before scheduling a sales demo.

Example Code

// Qualify a lead
POST /api/v1/tasks
{
  "agent_id": "lead-qualification-agent",
  "to_number": "+1234567890",
  "context_data": {
    "lead_name": "Bob Johnson",
    "company": "Acme Corp",
    "source": "website-form",
    "interested_in": "Enterprise Plan"
  },
  "webhook_url": "https://your-crm.com/webhooks/lead-qualified",
  "webhook_events": ["call_completed"]
}

Survey Collection

Conduct phone surveys at scale. Collect feedback, ratings, and detailed responses from customers.

Scenario

Call customers after service completion to collect feedback and ratings.

Example Code

// Conduct survey
POST /api/v1/tasks
{
  "agent_id": "survey-agent",
  "to_number": "+1234567890",
  "context_data": {
    "customer_name": "Alice Brown",
    "service_type": "Home Repair",
    "service_date": "2024-01-10",
    "technician": "Mike Wilson"
  }
}

Emergency Notifications

Send critical alerts and notifications via phone calls when immediate attention is required.

Scenario

Notify customers about urgent account issues or security alerts.

Example Code

// Send emergency notification
POST /api/v1/tasks
{
  "agent_id": "emergency-notification-agent",
  "to_number": "+1234567890",
  "context_data": {
    "customer_name": "David Lee",
    "alert_type": "Security Alert",
    "message": "Unusual login detected on your account",
    "action_required": "Please verify your account"
  }
}

Customer Support

Handle common support inquiries automatically, escalating complex issues to human agents when needed.

Scenario

Provide first-line support for common questions, escalating to human agents when needed.

Example Code

// Handle support inquiry
POST /api/v1/tasks
{
  "agent_id": "support-agent",
  "to_number": "+1234567890",
  "context_data": {
    "customer_name": "Sarah Williams",
    "account_id": "ACC-789",
    "issue_type": "Billing Question",
    "ticket_id": "TKT-456"
  }
}

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